top of page
-
Do you offer wholesale pricing?Yes, we offer special pricing and terms for bulk and wholesale orders. Please contact us directly to discuss your needs.
-
How can I apply to become a wholesale partner?Please reach out to us via email or the contact form with your business details. We will review your application and get back to you with next steps.
-
Do you provide shipping for wholesale orders?A: Yes, we offer shipping options tailored for bulk orders. Shipping costs and delivery times will be provided upon order confirmation.
-
Do I need an account to place an order?You can order as a guest or create an account for faster checkout and order tracking.
-
How can I contact customer support?You can reach us via email, phone, or through the messaging system on your marketplace platform.
-
What if I have other questions or issues?Please don’t hesitate to contact us — we’re happy to help with any concerns or questions you might have!
-
What is your return policy?You can return items within 14 days of receiving your order if you are not satisfied. The product must be in its original condition and packaging.
-
How do I initiate a return?Contact our customer service team with your order details. We will guide you through the return process.
-
Will I get a refund?Yes, once we receive and inspect the returned product, we will process a full refund to your original payment method.
-
Who pays for return shipping?If the return is due to our error or a defective product, we cover the return shipping costs. Otherwise, return shipping is paid by the customer.
-
Do you ship internationally?Currently we ship across the U.S. and selected countries. If you are outside the U.S., contact us to check options.
-
What payment methods do you accept?We accept all major credit/debit cards, PayPal, and marketplace payment options depending on the platform.
-
How long will delivery take?Delivery typically takes 5 to 10 business days, depending on your location and the shipping method chosen.
-
How can I track my order?After your order ships, you will receive a tracking number via email. Use it on the carrier’s website to track your package.
-
Can I change the shipping address after placing my order?If the order has not been shipped yet, we can update the address. Please contact us immediately to make changes.
-
Do you offer wholesale or bulk discounts?Yes, we do! Please contact us via email or the contact form if you're interested in wholesale pricing.
-
How do I place an order?You can place an order directly on our website or through our marketplace listings on Amazon, Etsy, or eBay by adding the product to your cart and completing checkout.
-
Can I change or cancel my order after placing it?If your order hasn’t been shipped yet, please contact us as soon as possible to request changes or cancellations.
-
Where are Arashan products made?All of our products are sourced directly from Kyrgyzstan and made with care by local farmers and beekeepers.
-
Are your products organic or natural?Many of our products are naturally grown without pesticides. While not certified organic, they are clean and minimally processed.
-
How long do your products last?Dried fruits and nuts have a shelf life of 6–12 months. Honey lasts indefinitely if stored properly.
-
How are the products packaged?We use food-safe resealable pouches for freshness. Honey is packed in glass jars or BPA-free plastic containers.
-
How do I store dried fruits and honey?Keep in a cool, dry place away from sunlight. Once opened, reseal tightly.
-
Are your products suitable for vegans and vegetarians?Yes! All our dried fruits, nuts, honey, and natural snacks are 100% plant-based and free from animal-derived ingredients.
-
Do your products contain added sugar or preservatives?No, our dried fruits contain no added sugar or preservatives — just sun-dried and naturally sweet.
-
Is your honey raw and unfiltered?Yes, our honey is raw, unfiltered, and never heated — preserving its natural enzymes and nutrients.
-
Can I gift these products to someone?Absolutely! Our products make great gifts. You can leave a note at checkout and we’ll include a greeting card.
-
What’s the difference between golden and black dried apricots?Golden apricots are treated with sulfur dioxide to keep their bright color. Black ones are natural, sun-dried and darker in color with a more intense flavor.
-
I have a nut allergy. Are your products safe?I have a nut allergy. Are your products safe?
bottom of page